Help center

Submit a ticket My Tickets
Login  Sign up

Speech-to-Text Settings

Settings for the Speech-to-Text feature can be found in the SPEECH TO TEXT tab of the SIP account setup page. 

Here you can choose how to convert the recordings of your calls to text: enable the feature, select the transcription languages and the sides of the call to transcribe, and create speech recognition rules.

To set up the speech recognition feature:

  1. Click SETUP in the main menu, and on the SIP Accounts tab, click the Edit button next to the required SIP account.
  2.  Scroll down to the SPEECH TO TEXT tab.
  3.  Select the Enable Speech to Text check box. Once you select it, more setup options will be displayed.
  4. Choose the primary language of your recordings and up to three additional languages.
  5. Select the sides of the call whose speech should be transcribed.
  6. Select the minimal length of the calls to be transcribed.
  7. Set additional rules.
    1. Click CREATE NEW RULE. The window for the new rule will appear on the right.
    2. Enter the name for the rule and enable the speech recognition. Fields necessary for making further settings will be displayed.
    3. Select one or more countries the rule is related to.
    4. Fill in other fields as described in steps 4 to 6 above.
    5. Click CREATE RULE at the bottom of the window.
  8. Click SAVE CHANGES at the bottom of the page to save your settings. 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.