In the CDRs (call data records) section, you can view details of each call: the caller, destination, time, duration, cost, and more.
To view the call data records list:
In the main menu, click CDRs - CDRs List.
Apply any needed filters.
To use more filtering options, click Advanced Search.
The list of detailed call data records based on the applied filters will appear below.
If you click this button, you can select from three actions:
Recording: listen to the call recording and download it.
Related CDRs: view more details on each call, such as the exact time when the call started, was answered, if the call was transferred to other agents, etc.
CDR Events: view technical details of the call.
On the right, there is a summary of all the calls shown based on the filters applied.
Creating a Template
If you want to create a template to use the same search filters later, do as follows:
Click Save as Template after setting the filters as needed.
In the New Filter Template window that opens, enter the template name.
To make the template public and let others use it, select the Public check box.
Check the filters included in the template and click Save.
To use the saved template, click Select Template, choose the necessary template, and click Use.
To remove a template, select one and click Remove.
You can also use the template to schedule the report to be run regularly.
It is more convenient to save your template with a predefined time range, such as yesterday or last week.
Otherwise, if you save it with a custom date and time range, you will have to change it each time you run the report.