In the CDRs (call data records) section, you can view details of each call: the caller, destination, time, duration, cost, and more.
To view the call data records list:
In the main menu, click CDRs - CDRs List.
Apply any needed filters.
To use more filtering options, click Advanced Search.
Optionally, to be able to use the same filters again, save the settings as a template.
The list of detailed call data records based on the applied filters will appear below.
The unique ID of the call in the system
The date and time when the call started
The type of the call:
The customer’s phone number
The DID number that the agent called with
The country of the call destination
The duration of the conversation (the chargeable time).
In brackets, the total duration of the call is displayed, including the ringing time.
The desk(s) that the calling agent is included in
The queue this call belongs to (for incoming calls only)
The calling or answering agent
In case of call transfer, this field will contain the agent to whom the call was transferred.
The cost of the call
The reason the call ended
Additional actions. Please see the details below.
If you click this button, you can select from three actions:
Recording: listen to the call recording and download it.
Related CDRs: view more details on each call, such as the exact time when the call started, was answered, if the call was transferred to other agents, etc.
CDR Events: view technical details of the call.
On the right, there is a summary of all the calls shown based on the filters applied.