The Call Records List report provides detailed data on all calls made using Dialer.
To open the report, click Reports -> Call Records List.
To limit the pool of displayed results, use one or more filters under Search Calls by Filter and click Search.
The results are displayed in the table below.
The call ID. If you click the call ID button, you will see a copyable link to the public location where the call recording is stored and can be played by a third-party user, provided they have appropriate permissions.
The ID of the lead in the system
Displays the type of the call: predictive, manual, etc.
Date and time when the call started
The customer’s name
Lead identifier used in the CRM
The campaign the call is related to/the group the calling agent is related to
The status assigned to the call after its completion
The agent’s name
Call duration including the ringing time
Duration after the call was answered
The party that ended the call: the customer, the agent, or the system
The agent’s phone number displayed to the customer
The customer’s phone number
Shows if the call was successful (OK) or not (Fail)
Click the button to play the recorded call and/or download it.