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Reports

User Portal => Reports

The reports section allows you to generate a different kind of reports for all your calls or per SIP account.

Tips&Tricks:

*You can download all your reports as a CSV file.

*If the report contains a big amount of data and its downloading takes time, you can click on the Blue Button - "GENERATED REPORTS".

*In case the User-Portal website is accidentally closed, the report will be saved for 7 days under the Generated report button.

*All reports can be filtered by SIP accounts, in case you have several.

Report #1: Call Records (CDR):
*For Inbound & Outbound calls
*Can be filtered per SIP Account, Destination, Date Range

Column explanations:
Call Date- The Date and Time of the call.
Date Format: Year-Month-Day; Time Format: Hour-Minutes-Seconds
Status- Status of the call (ANSWER, USER BUSY, ORIGINATOR CANCEL, etc..)
Source- Caller-ID
Destination- Lead Number
Destination Name- Country + Network name
Duration- Duration of the Call
Sell Rate- Price per minute for the matched network
Cost- How much the Call cost

Report #2: Origination Call Records (CDR):
*For Outbound calls only
*Can be filtered per-DID Number, Date Range

Column explanations:
DID Number- The DID Number used for Outbound calls
Call Date- The Date and Time of the call.
Date Format: Year-Month-Day; Time Format: Hour-Minutes-Seconds
Status- Status of the call (ANSWER, USER BUSY, ORIGINATOR CANCEL, etc..)
Source- Caller-ID
Duration- Duration of the Call
Sell Rate- Price per minute for matched network
Cost- How much the Call cost

Report #3: Daily Calls:
*For Outbound calls only
*Can be filtered per SIP Account, Country, Date Range
*For this Report you can get a brief of the filter results per Total Calls, Billable Calls, ASR, Total Duration, ACD (Average Call Duration), Total Spent.

Column explanations:
Probe Calls- Date of the call
Total Calls -Billable Calls
Total Duration
ASR %
ACD (Average Call Duration)
Total Cost (USD)

Report #4: Calls by Destination:
*For Outbound calls only
*Can be filtered per SIP Account, Countries, Date Range
*For this Report you can get a brief of the filter results per Total Calls, Billable Calls, ASR, Total Duration, ACD (Average Call Duration), Total Spent.

Column explanations:
Network- Network of the Country Lead number
Total Calls
Billable Calls
Total Duration- Total Duration of the Call
Total Cost (USD)- Total Cost of the Call

 

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