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Recent Articles

  • Lead Assignment Algorithms

    In Lead Routing, there are four algorithms according to which leads are assi...

  • Stats by Agent

    The Agent Statistics report shows detailed statistics per agent within a sel...

  • Connectors

    In the Connectors section, you can set up and edit data related to your conn...

  • Queue Manager

    In the Queue Manager window, you can manage your incoming calls: assign your...

  • Realtime

    On the Realtime page, you can monitor your agents’ work real-time per desk. ...

  • CDRs

    In the CDRs (call data records) section, you can view details of each call: ...