Hi! We're Here to Help

Tetyana Kisyelova
Tetyana Kisyelova
  • Updated

Configuring Announcements

You can enable a voice welcome message for incoming calls instead of connecting them to an extension right away.

Perform the following steps to add audio files with a welcome message or music recordings and configure an announcement.

Step 1: Access the Cloud PBX Web Interface

  1. Obtain your Cloud PBX server's domain and admin credentials from CommPeak support team.
  2. Open a web browser, navigate to the domain, and log in to the server.

Step 2: Upload an Announcement File

  1. In the main menu of your Cloud PBX, go to ADMIN and select System Recordings.
    1.png
  2. Click Add Recording in the top-left corner.
  3.  Fill in the necessary information: enter the recording name and description.
    2.png
  4. Select an audio file. You can upload your own file by clicking Browse and then choosing a file from your PC. Supported file formats include WAV, MP3, and OGG.
    Or use built-in PBX phrases which you can select from the Add System Recording dropdown box.
  5. Click Submit. A newly added file will appear in the list. You can select it when creating an announcement.
    3.png

Step 3: Configure Announcement Settings

  1.  In your PBX control panel, go to APPLICATIONS and select Announcements.
    4.png
  2. Click Add in the top-left corner.
    5.png
  3. Fill in the necessary information:
    Enter the recording name, description and then select a previously added audio file.
    You can select a user (an extension) or direct a call to a destination queue.
    6.png
  4. Click Submit.
  5. Click Apply Config in the top right to apply the settings immediately.
    7.png

Step 4: Assign the Announcement

After saving the announcement, you can assign it to various parts of your Cloud PBX configuration, such as IVRs, time conditions, or other call flow elements.

Step 5: Test the Announcement

  1.  Place a test call to the designated phone number or DID that triggers the announcement.
  2. Verify that the announcement is played as expected during the call.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.