Hi! We're Here to Help

Tetyana Kisyelova
Tetyana Kisyelova
  • Updated

Creating a Queue in PBX

Follow the steps in this guide to create a queue in Cloud PBX.

Step 1: Access the Cloud PBX Web Interface

  1. Obtain your Cloud PBX server's domain and admin credentials from CommPeak support team.
  2. Open a web browser, navigate to the domain, and log in to the server.

Step 2: Create a Queue

1. Go to APPLICATIONS -> Queues.

2. Click + Add Queue.

3. In General Settings, we recommend setting the following basic configurations:

Field Value
Queue Number Manually enter the number of your queue.
Queue Name Manually enter the name of your queue.
Agent Restrictions Extensions Only
Ring Strategy rrmemory
Autofill Yes
Skip Busy Agents Yes + (ringinuse=no)
Fail Over Destination Select a failover destination to the queue, such as VM, or any other destination


4. On the Timing & Agent Options tab, please set 10 minutes or less for the Max Wait Time field.

5. Click Submit.

6. Click APPLY CONFIG in the top right corner.

Step 3: Assign Agents to the Queue

Please take a look at the Queue Manager article for guidance.

Step 4: Test the Queue

  1. Place a test call to the designated phone number or DID routed to the queue.
  2. Verify that the call is placed in the queue and that agents receive the call according to the configured queue strategy.

We recommend that you contact our support team with a request to configure inbound call routes and destinations for you, and we will be happy to do it.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request



Please sign in to leave a comment.