Configuring Inbound Call Routes in PBX

Cloud PBX provides various options for routing your incoming calls. This article shows steps to route the call to a user extension or any other destination you have set up in Cloud PBX.

Step 1: Access the Cloud PBX Web Interface

1. Obtain your Cloud PBX server's domain and admin credentials from CommPeak support team.
2. Open a web browser, navigate to the domain, and log in to the server.
   

Step 2: Configure Inbound Call Routes

1. Go to CONNECTIVITY -> Inbound Routes. 
2. Click+ Add Inbound Route.
3. On the General tab, add a description and DID number.

   NOTE
   

   In the DID Number field, you can enter one number or use a pattern match (e.g., _2[345]X) to match a range of numbers. You can set the pattern prefix when configuring Forward Voice URI for DID numbers.

4. Select Users in the Set Destination dropdown list and indicate the user who will receive the call.
   
   

   NOTE
   

   Instead of connecting the incoming call to an agent right away, in Set Destination, you can also enable a voice announcement, IVR, or Time Conditions.

5. On the Other tab, click Yes next to Call Recording, or else the call won’t be recorded.
   
6. Click Submit.
7. Click APPLY CONFIG in the top right corner.
   

Step 3: Test the Inbound Call Route

1.  Place a test call to the designated phone number or DID that triggers the inbound call route.
2. Verify that the call is routed to the correct destination based on the configured routing conditions.

We recommend that you contact our support team with a request to configure inbound call routes and destinations for you, and we will be happy to do it.