Why don’t I receive an incoming call when I try to use Listen or Whisper?

Please follow these steps to receive an incoming call:

1. Make sure your Internet connection is fine and the softphone is available for calls.
2. In Realtime, choose an agent that you’d want to listen or talk to and click Actions .
3. In the pop-up window, enter your user login registered within the softphone.
4. You’ll receive an incoming call and will be able to listen to it or talk.