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Tetyana Kisyelova
Tetyana Kisyelova
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Pause Types

Managers and agents can use pause statuses to let others know if they are available at the moment and select a reason for their unavailability. When an agent is on a pause, this information is displayed on their card on the Realtime page. ‍The card will also show the pause type - work-related or personal.

A manager can configure pause types this way: 

  1. Log in to PBX Stats. 
  2. Go to Configuration -> Pause Types.
  3. Edit or disable previously created pause types in the list.

To create a new pause type:

  1. Click Create Pause Type.
  2. Enter its name.
  3. Select category - Work Related or Personal
  4. Place a checkmark to make it active.
  5. Click Create.

To learn more about configuring pause types for the agent, check Agent's Portal Overview.‍ 

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