PBX Stats Dashboard

The Dashboard is the homepage of your PBX Stats account. Here you can see the main statistics of your PBX for the selected period (today by default).

The statistics include:

• Total number of inbound and outbound calls      
  
• The average duration of inbound and outbound calls
• The percentage of bridged (connected) inbound calls and successful outbound calls
• Bridged and non-bridged inbound calls      
  
• Answered and unanswered outbound calls      
  
• Inbound and outbound call statistics graph
• The list of top five agents.       
  By default, it shows the most successful agents by the number of calls made.        
  To sort the results by a different criterion, click the header of the respective column.
• Call duration graph      
  
• Queue summary graph      
  
• SLA (Service Level A) box - the percentage of inbound calls answered within one minute