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Tetyana Kisyelova
Tetyana Kisyelova
  • Updated

Why does my phone verification fail?

When creating an account at the CommPeak user portal, during phone verification, you might get the following message:


Your phone verification can be blocked if:

  • The phone number or the country prefix is incorrect

  • The email address you have specified is already attached to an existing CommPeak account 

  • Another account has been created with your phone number or from the same IP address

If possible, try registering with other credentials. 

If it does not help, please contact our support team by creating a support ticket.

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