Communication Report

Communication Report contains data of SMS or email messages sent to leads in the Dialer and enables you to re-send or dismiss failed messages. 

Learn how to enable the SMS or email sending feature.

NOTE

You can view all SMS messages in your my.commpeak portal account with details about the date, destination number, message status, and other information.

To view the communication report:

1. Go to Reports > Additional Reports > Communication Report on the Dialer home page.
2. Set one or more filters in the Search Records by Filter. For example, select SMS or Mail in Type, or remove the selection to view both message types. You can also search by Lead ID or message status.
   
3. Click Search.

For SMS communication type, you can select the Personalized Message option in Template Name to show if the agent modified the SMS message body before sending it.

If you select only this option, you can see all modified SMS messages: 

Selecting it together with specific templates will display all modified SMS messages from those templates.

After you apply the search filters, the system will show you a list of the last 100 records. Click Export to, then select CSV or Excel to save the report in one of the formats. This will create a new task for the system to generate a file. The file will be available for download in Tenant >Tasks when the task has been completed.

Refer to the following table for column explanations.

Column	Description
All	Select the checkbox in the header row to select all, or choose messages one by one. Then you can apply one of the mass actions available below the message list and click Process. For example, you can re-send or dismiss all failed SMS messages due to insufficient balance:
ID	The message ID
Lead ID	The ID of the lead in the system
Campaign Lead ID	The unique lead ID in the campaign
Adapter ID	The ID of the adapter in the system as you can have multiple mail or SMS adapters
Record Type	SMS or Mail
Tenant	The Dialer name
Identifier	Email or SMS message identifier
Template	The name of the template used for sending the message. The template is added to the communication adapter and contains sender ID, message body, and other information. If the SMS message body was edited before sending, the personalized message indicator will appear next to the template name: NOTE: If you wish to show all SMS messages with template bodies modified by the agent before sending, select the Personalized Message option in the Template Name dropdown list.
Data	Message data
Status	Mail: Failed or Sent SMS: Queued, Sent, Delivered, Failed, Failed - out of balance
Created at	Message creation date