Hi! We're Here to Help

Elena Tkachenko
Elena Tkachenko
  • Updated


To test your sound quality, adjust your microphone and headset settings, set your ringtone and sounds, and make other settings, click SETTINGS at the bottom of the screen and choose the needed option in the menu that appears.

Settings in the full mode:


Settings in the mini mode:

Click the ellipsis button and select Settings. The settings menu will open in the full mode.


Test Call

  1. Click Test call to check your sound quality. 
  2. A test call will start and you will be able to hear how your voice sounds.


Auto-Answer Calls

The feature allows agents to set a time limit, after which their softphone device will automatically answer an incoming phone call.

The Auto-Answer feature can only be activated for one SIP account at a time. 

On the tab, you will see the auto-answer status. 


To turn on the auto-answer feature, expand the tab and use the Auto-Answer Calls toggle.

Then, on the new line that appears, set the number of seconds after which incoming calls will be auto-answered.


SIP Accounts

Click ADD ANOTHER ACCOUNT to add more SIP Accounts. 


Then select a color that will identify this SIP account and calls made through it in the call history. Add the account name and enter SIP credentials from the CommPeak user portal as described in the Logging in to Softphone article. Then save changes.

You can have up to five SIP accounts and switch between them when making calls‍.


Here you also have options for fixing the disconnection issue for your SIP accounts:

  • Click the RECONNECT button to try to connect your SIP account again
  • Download error logs to share them with our support
  • Delete the SIP account


Microphone & Headset Settings

Click Microphone & Headset Settings to adjust your input and output sound and set noise suppression.

To change the microphone settings:

  1. Select the Microphone & Headset option.
  2. Select the Input Volume option.

To change the headset settings:

  1. Select the Microphone & Headset option.
  2. Select the Output Volume option.

To change noise suppression settings:

  1. Select the Noise Suppression option. 
  2. Choose if to enable noise suppression for the incoming audio stream by switching the toggle at the bottom of the screen.
    If the toggle is off, noise suppression works for the agent's side (outgoing audio) only.
    If it is on, the feature works for both the agent's and the customer's audio.
  3. Choose one of the options for noise suppression:
  • High - A technology for efficient noise removal from audio streams
  • Basic - Built-in browser noise suppression abilities
  • Disabled - No noise cancellation

Ringtone & Sounds

In the Ringtone & Sounds section, you can select your ringtone, the device that will play it, and modify other sound settings.

To select the ringtone:

  1. Select the Ringtone & Sounds option.
  2. In the list that opens, choose the tone you like.


To choose the device to play the ringtone: 

  1. Click the field under Play ringtone from.
  2. In the list that opens, select the device in the list displayed.




In the Updates section, you can check recent release notes on Softphone to stay updated.


Technical Details

In the Technical Details section, you can find information about your PBX, IP, extension, port, ping/jitter, and the Softphone version.


DTMF Types

In the DTMF Types section, you can choose any of the dual-tone multi-frequency signaling (DTMF) types that CommPeak Softphone supports: RFC2833, SIP INFO, Inband.



In the Language section, it is possible to switch the language of your Softphone. Besides English, Russian and Spanish are available too.


Softphone Help

The Softphone Help redirects you right to our Help Center where you can find answers to your questions regarding CommPeak Softphone.


About Softphone

Click About Softphone to open the page containing legal information about the product on our website. 


Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request



Please sign in to leave a comment.