Softphone Errors Explained

The following table contains descriptions of errors you may have while operating the CommPeak softphone.

Error	Description
RTP Timeout	The session ended due to the loss of RTP
Media Access Denied	Media access was denied for the local user when prompted for audio/video devices Solution:Try to plug/unplug the headphones and make sure the mic is allowed in the browser
Dialog Error	An in-dialog request received a 408 or 481 SIP error
No Answer	An incoming call was not answered in the time set in the configuration no_answer_timeout parameter
Terminated	RTCSession terminated by a local or remote peer
Canceled	RTCSession canceled by a local or remote peer
No ACK	An incoming INVITE got a 2XX status code as a reply, but no ACK was received
SIP Failure Code	A negative SIP response was received, which is not part of any of the groups defined in the SIP Error Causes
Lost Connection	The connection to a SIP account was lost

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