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Elena Tkachenko
Elena Tkachenko
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Softphone Errors Explained

The following table contains descriptions of errors you may have while operating the CommPeak softphone.

Error Description
RTP Timeout The session ended due to the loss of RTP
Media Access Denied

Media access was denied for the local user when prompted for audio/video devices

Solution:Try to plug/unplug the headphones and make sure the mic is allowed in the browser

Dialog Error An in-dialog request received a 408 or 481 SIP error
No Answer An incoming call was not answered in the time set in the configuration no_answer_timeout parameter
Terminated RTCSession terminated by a local or remote peer
Canceled RTCSession canceled by a local or remote peer 
No ACK An incoming INVITE got a 2XX status code as a reply, but no ACK was received 
SIP Failure Code A negative SIP response was received, which is not part of any of the groups defined in the SIP Error Causes 
Lost Connection The connection to a SIP account was lost

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