Roles consist of permissions the users have in the system. For example, you may enable the agents to make calls while the team leader will see all reports.
In each new Dialer system, the support team will create three default roles: Admin, Team Leader, and Agent. Each role has a specific set of permissions that can be adjusted depending on the client's needs.
Please contact the support team or your account manager about other user roles you need to create.
For example, it is possible to add roles for listening to call recordings. Specify which permission new roles should have, and which sections you want them to see or actions to perform.