This feature allows you to limit access to the Dialer domain by the user's IP address, fully qualified domain name (FQDN), and country.
To change whitelisting settings for your Dialer domain, in the Tenant menu, go to Tenant Settings and scroll down to the IP ACL/FQDN section.
1. Enabling the Feature
To use the feature, select the Enable IP ACL? check box.
When enabled, the IP addresses and FQDNs outside the list of allowed ones will be blocked. If disabled, access will be open to any IP.
2. Adding New Entries
To add a new allowed IP address or FQDN:
Click the Add New button, or to add multiple entries, click Mass Insert.
Then in the window displayed, specify the IP address/FQDN or multiple ones, add a description (optional), select the state of the new entry/ies — Enable or Disable, and click Add.
The entries will be added to the list.
Remember to include your own IP address / FQDN in the list before saving your settings. Otherwise, you will not be able to access Dialer.
When should you use an FQDN?
Use an FQDN if you have a dynamic IP address.
You want to limit the access to Dialer, so that agents can log in from their workplaces only, but their IP addresses are dynamic. Then you specify their FQDNs, which will remain the same even if their IPs change.
If you hover the cursor over an FQDN, you will see the related IP address.
3. Filtering and Searching
You can filter the visible entries by IP/FQDN, by state, and by description.
To apply the filter, just enter the needed text or select the required option.
Alternatively, you can search for the necessary entry by typing your request in the Quick search field.
4. Enabling, Disabling and Deleting Entries
IPs or domain names can be enabled, disabled, and deleted per entry or in bulk.
To perform one of these actions for a single entry, on the entry line, click the Disable (Enable) or Delete button and confirm the action.
For bulk actions:
- Place a checkmark on as many lines as you need.
- Select an action under the list.
- Choose if you want to apply it to the selected entries or to all entries.
- Click Process.
5. Optional Fields
There are two more fields available below the table: Extended IP ACL and IP ACL for WebRTC SIP Auth (CIDR only).
If Extended IP ACL is blank, anyone with the domain link can access the Dialer. If you insert any specific IP addresses, only users from these whitelisted IPs will reach the Dialer.
When agents enter the Dialer, they might get the pop-up WebRTC window that makes them use Softphone for their calls. IP ACL for WebRTC SIP Auth (CIDR only) is used if you want to separate calling options between agent groups and cut off access to the WebRTC option.
6. Filtering IPs by Country
There is an option to allow access to the tenant from selected countries only. To use it, place a checkmark in the Countries IP ACL check box and choose one or more countries from the drop-down list.
You can use both the list of allowed IPs and IP filtering by country.
Call center agents are working from Country A, and the manager is located in Country B.
You can add the agents' IP addresses, which are in Country A, to the list of allowed ones. At the same time, you can select Country B as the country with allowed access and NOT include Country A in the list.