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Tetyana Kisyelova
Tetyana Kisyelova
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Network Monitor - Pinger

Network Monitor - Pinger lets you check the quality of your connection by measuring network latency and packet loss. It helps define if possible issues happen on CommPeak's or on your side. The solution monitors ping messages sent from CommPeak servers to your IP address and received back. 

On the CommPeak user portal, go to Help and Support in the main menu and click the Network Monitor - Pinger tab.


Adding a New IP

You can add a new IP to test as follows:

  1. Click a plus sign next to the number of hosts. You can view up to five IPs at a time.
  2. In the pop-up window, fill out the fields as follows:
    1. In the Host IP (IPv4) field, specify the IP address you want to check.
    2. Optionally, in the Host Alias field, enter the name for the IP address.
    3. Select CommPeak's servers to test your connection.
      To be able to use the network monitor, you should allow ICMP echo requests and replies‍ between the IPs of the selected Commpeak's servers and your IP.
      You will see the IPs for the needed servers as soon as you make your selection in the Servers field.
  3. Click ADD IP.

A new window for the IP entered will appear on the page.

When you hover your mouse over the window, the following actions become available:

  • Expand - opens the graph and statistics on a separate page in the fullscreen mode. Please see the detailed description of the fullscreen mode below.
  • Share - copies the link for sharing the statistics with anyone.
  • Edit - lets you change the host alias and select other servers.
  • Remove - removes the window if you don't need to monitor the IP anymore.


Detailed Statistics in Fullscreen Mode

When you expand the needed window to the fullscreen mode, you will see advanced statistics for your connection.

In the main section, you can:

  • Select the timeframe for viewing the statistics. Choose one of the predefined options or click the down arrow to expand the calendar and pick the custom start and end dates.
  • Change the graph view in various ways by switching the toggles:
    • -/+ - Expand or reduce the displayed latency range.
    • Basic/Smoke - Choose if you want a quick and simplified view of your data, or you wish an advanced and deep insight.
    • Normal/High - Make the output more or less detailed.
    • LOCAL/UTC - View results in your local time or UTC.
  • Click STATS to expand advanced packet count and loss statistics.
    You will see packet loss percentage groups displayed in different colors. Click the percentage value to see the packet loss in the respective color on the graph.
    10.pngIn the Traceroute section, you can select a point in the timeline and view the detailed pathway of the packets from source to destination in the Traceroute History section below. For each hop within the route, you will see the IP of the network device, AS (autonomous system) number, and hostname, packet loss percentage, and average, best and worst latency. 
    To view even more details for an AS in a new window, click the AS number at the top right.

To return from the fullscreen mode to viewing all IPs, click BACK TO ALL IPS at the top left of the page. 

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