If several agents use VoIP services within your account at my.commpeak.com, you can create more SIP accounts.
The number of SIP accounts available for adding is displayed on the VoIP Services > SIP Accounts page:
If you need more, open a support ticket.
To add a new SIP account:
Expand VoIP Services in the left pane and select the SIP Accounts tab.
You will see the number of active/available SIP accounts. Click on the plus sign next to the box.
- On the page that opens, fill in each section as described below. When done, click SAVE CHANGES.
|Caller ID||Here, you can activate/deactivate the Caller ID rules, edit existing rules, and create new ones. To learn more, please refer to the Dynamic Caller ID Rules article.|
|Features||Select the checkboxes:
|Speech to Text||Enable converting recordings of your calls to text and create rules. Visit the Speech to Text category for more information.|
|Authentication||Refer to the SIP Account Authentication article.|
Your new account is created and will become active in a while.
If you need more SIP accounts than available or want to use other services provided by CommPeak, please open a ticket to our support team from the Help and Support section in the left pane.