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Tetyana Kisyelova
Tetyana Kisyelova
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Adding SIP Accounts

If several agents use VoIP services within your account at my.commpeak.com, you can create more SIP accounts.


The number of SIP accounts available for adding is displayed on the VoIP Services > SIP Accounts page:

If you need more, open a support ticket.

To add a new SIP account:

  1. Expand VoIP Services in the left pane and select the SIP Accounts tab.

  2. You will see the number of active/available SIP accounts. Click on the plus sign next to the box. 
  3. On the page that opens, fill in each section as described below. When done, click SAVE CHANGES.
Section Description
  • Name - enter the name of the new SIP account to locate it quickly.
  • Channel Limit - enter the channel limit for this SIP account or 0 to use your account limit. The maximum limit you can distribute between all your SIP accounts is specified at the top of the setup page.
  • Default tech. prefix - Leave the default value to ensure the best routes and call quality.
Caller ID Here, you can activate/deactivate the Caller ID rules, edit existing rules, and create new ones. To learn more, please refer to the Dynamic Caller ID Rules article.
Features Select the checkboxes:
  • to bypass NAT issues with no audio for established calls
  • to enable playing a message when you try to call but are out of balance
  • to auto-correct USA numbers to the international E.164 format
Speech to Text Enable converting recordings of your calls to text and create rules. Visit the Speech to Text category for more information.
Authentication Refer to the SIP Account Authentication‍ article.

Your new account is created and will become active in a while.4.png

If you need more SIP accounts than available or want to use other services provided by CommPeak, please open a ticket to our support team from the Help and Support section in the left pane.


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